Reviews

This place is awesome. Superior customer service!!!!!! Check it out, I had a very very tiny electrical circuit board for my business that needed to be reinserted back into a hinge. It could only be accessed and repaired with watchmaker tools and optics. So I searched the internet for a Santa Rosa jeweler who would help me. Most calls turned up nothing because people said they would only work on jewelry. But ER Sawyer was more than eager to take a crack at it. I brought in the electronics and they jumped right into it like old pros. “Ah ha, here’s the problem right here.” The let me look through the jeweler’s loop to see how they were going to fix it. Then, they solved it and I was on my way. They were SOOOOOOO nice and welcoming and I was delighted to have the repair done. I would recommend them to anyone. Oh, and they charged me a super affordable price that I was more than happy with. Go there and be happy!

I’ve been searching for 20 years to turn my parents wedding rings into one ring for me...Leslie worked with me to pinpoint my vision for the final product and it turned out perfect!

My wedding ring needed to be resized. I did some research and found ER Sawyer is the only jeweler in town that is part of the American Gem Society. My husband and I didn’t feel comfortable to leave it with just ANY jeweler (especially since my husband put in quite a bit of money for it). It gave me confidence that I was giving my ring to a jeweler that adheres to an ethical standard and that I know they will do the work right. Judy was very helpful. After she measured current ring size and put in the work order, she took the time to answer all my questions and show me some pieces they offer. It also gave me a chance to get to know and see for myself why the other yelpers gave this place positive reviews. I had a pleasant experience just to even browse around this store and not feel pushed to buy. I received the ring about a week and a half later. The ring fits beautifully and looks perfect! I’m happy I can start wearing it again. I would definitely come here again in the future. (Maybe I’ll convince my husband to get my engagement ring re-set here for our wedding anniversary… wink wink).

If I could give E.R. Sawyer infinite stars, I would! My fiance and I came here to pick out my engagement ring a while back and we could not be happier with the ring. I am a picky girl and the owners were so patient with me. When it came time to pick out the diamonds, I left the store. But they worked with my fiance to pick out the right diamonds and I could not be happier with my ring. The added bonus is that they carry Hearts on Fire diamonds and they are absolutely worth it. I can go for weeks without cleaning my ring and my Hearts on Fire diamonds still give a lot of sparkle. I will always go to E.R Sawyer for all of my jewelry needs!

It’s great to see an old school business doing well. We wanted a mokume gane ring to match mine from many years ago. As it turned out, he is the only distributor in the area, after picking it up from where I got my ring. The work is beautiful, the owner is friendly and straightforward.

I walked in there thinking that the jewelry store might have been too fancy for me. It was quite fancy but their prices were fair and their service was excellent. I live in Sonoma but will drive all the way to Santa Rosa to keep getting a great experience.

I've been enjoying ER Sawyer many years for new purchases, redesigning, resizing, new designs for family heirlooms, appraisals, fixes& cleaning. Their service has always been excellent. They are very helpful and knowledgeable.

Thank you for everything Leslie!!! You took great care of my fiance (at the time) and I when we were looking for the perfect ring. This was a very nerve-racking endeavor at first and I appreciate how you made us comfortable and answered all of our questions.

I can’t say enough good things about this business. Right after DOMA’s repeal, my partner and I put it into high gear to put together a wedding. We did not have a lot of money to spend on rings and were worried we would not find anything. We even considered just going to a stand in the mall (shudder) Enter Leslie. We sheepishly walked in, and she made us feel so comfortable and she was so warm. We looked at a wide range of rings in our price range, and after much flutter, ended up picking the same design. They were custom made and could not be more beautiful. Never once did we feel pressured to spend beyond our range. Leslie, you made this potentially anxiety provoking situation something exciting, fun and sacred. This is what good business is.

Love them!! Selection is great. Personnel is helpful courteous and kind, repairs are quick and easy. I wouldn’t go anywhere else for jewelry.