Reviews

I worked with Starla from beginning to end and was blown away by the stellar customer service. I didn’t really know what I was looking for and after chatting with her decided to go custom and make something totally my own! It was lovely looking at all of the beautiful shiny on display while we worked with ideas. My budget wasn’t huge at all but Starla was super helpful with suggestions and ways to make my ring everything I hoped. I will look forward to working with this jeweler again! Thank you so much.

Such a nice, tidy store tucked away in 4th Street–a pleasant surprise. I recently visited this shop to have a gold signet ring engraved–or should I say re-engraved. I was assisted by Morgan, a quite knowledgeable young lady who helped me with font selection and gave me valuable advice about what I could expect re machine engraving vs. hand-engraving. She and Leslie did an excellent job for me and were communicative, cheerful and enthusiastic. These are the kinds of things that will keep me coming back in the future.

Nate was the man! I was looking for the perfect ring for my fiance and he listened to me and my wants and found me just what I wanted and more importantly my now wife loves the ring. I recommend everybody go to E.R. Sawyer if you want a great experience with amazing jewelry.

My fiance had my engagement ring set here and they did an amazing job! I have gone in a few times since to have my ring sized and to look at wedding bands. Both times Leslie has been incredibly nice and helpful. I can often be indecisive and she was patient and happy to help me make a decision. When I took my ring in to have it sized, I dropped it off at 11 and they called at 2 to tell me it was done. I was impressed with the speed and quality of work they did. It was spectacular. They have a new client for life.

First off this Jewelers is the bomb!! Second Starla is the best of the best! She really knows what she is doing and gets things done lightning fast. I love the store and the staff…..I will never go to another Jewelry store EVER thanks to Starla!!

This place is awesome. Superior customer service!!!!!! Check it out, I had a very very tiny electrical circuit board for my business that needed to be reinserted back into a hinge. It could only be accessed and repaired with watchmaker tools and optics. So I searched the internet for a Santa Rosa jeweler who would help me. Most calls turned up nothing because people said they would only work on jewelry. But ER Sawyer was more than eager to take a crack at it. I brought in the electronics and they jumped right into it like old pros. “Ah ha, here’s the problem right here.” The let me look through the jeweler’s loop to see how they were going to fix it. Then, they solved it and I was on my way. They were SOOOOOOO nice and welcoming and I was delighted to have the repair done. I would recommend them to anyone. Oh, and they charged me a super affordable price that I was more than happy with. Go there and be happy!

Hometown business since the 1870’s. Top notch customer service. Selection of jewelry is not big city tremendous. And the styles tend towards middle of the road. There’s no big inventory of cutting edge wacky ultra-modern designs here. What they carry is good quality at fair prices. Bambie, the spouse, purchased a $1000 ring that she wore for just 24 hours when she decided that it was not comfortable. We returned, explained the discontent and our money was promptly refunded. There was nothing else in the display cases of similar style that called out. The search for a topaz & diamond ring continues. Highly recommended on the strength of the wonderful employees.

E.R. Sawyers is the BEST!!! My love and I had our rings done for our wedding (and my engagement ring) there. Doing and Ame are fantastic! Nate, he is a real gem Our special day was a Christmas dinner surprise and the team did everything in their power to help us keep the secret! The expedited our rings, spent countless hours on prep AND Ame even dressed me up in beautiful earrings, a bracket and a right hand ring to wear for the big day! Talk about feeling like a superstar. When we went in today to thank them for ALL of their hard work and letting us barrow the jewels (and trusting us with them!! There’s not many places that would do that, ever. That’s family owned!) they were just as happy for us as we were to be married! If I needed any swaying at all for a place I’d buy my Jewelry

So 2 days before I was supposed to leave for Maui I decided to clean my engagement and wedding bands and some other jewelry before we left. Unfortunately after cleaning them in a ultrasonic I noticed that one of the smaller diamonds on the side of the ring had dislodged! I called up E.R. Sawyer Jewelers and asked if they would be able to reset the diamond before my trip. Initially the girl I had spoken with said they were about a week out for projects but she said she would ask the goldsmith. He was not only able to do it the same day but had it done in a couple of hours! My ring looks amazing and brand new! They even steam cleaned my wedding band while I waited to pick up the engagement ring! I highly recommend them, their staff is courteous and professional and they are super accommodating!

If I could give ER Sawyer 6 stars I would!! Leslie Griswold is wonderful!! I don’t know full details of the engagement ring process, but Leslie and my fiance (now husband) went above and beyond choosing the perfect diamond and custom setting to surprise me with on our engagement. Leslie makes us feel like her only customers! We chose our wedding bands with her as well. She even text me a couple weeks before our wedding day (yes, she remembered our wedding day!) as a reminder to bring the bands in for cleaning and inspection prior to our destination wedding. WHAT??? Is she my maid of honor?? She’s amazing. I also text her back asking for a surprise engraving 10 days before our wedding and she got it done right away. Shop local, its SO worth it. Thank you Leslie and ER Sawyer, you are our jeweler for life and we have been recommending you to everyone!