Reviews

Customer Testimonials

Love them!! Selection is great. Personnel is helpful courteous and kind, repairs are quick and easy. I wouldn’t go anywhere else for jewelry.
Lee B. Santa Rosa, CA November 29, 2016
I saw that they could do engravings so I was interested. After some debate on what i wanted to do, i decided to take a watch. It was done within a week before i turned it over and the engraving was perfect! Plus Starla was very helpful and ensured me that the watch would be taken care of. No doubt when i finally picked up the watch it was perfect. It was so perfect i wish i had bought it for me instead. Haha. THANK YOU ER SAWYER JEWELERS & STAFF
Janine C. Napa, CA June 20, 2014
Sawyer’s is the best, with fabulous jewelry, a friendly staff, and great jewelry repair. In the midst of things few can afford is a smattering of affordable pieces that will make anyone smile. It’s a place to dream and a great store to buy something special for yourself or a loved one.
Diane M. Santa Rosa, CA August 6, 2013
I had a jeweler that designed both my engagement ring and my wedding ring. My husband reached out to him to get great quality diamonds. For this I appreciate him however for maintenance, repair and service that is not exactly the type of person that is easily attainable. Today I noticed a very big problem with my wedding ring as the prong on my diamond was completely pulled back. I had 3 loose stones of my 18 stones. I looked on Yelp to find a great jeweler and found ER Sawyer with all 5 star reviews. I have been referred to another one but not only were they opened later but they did not have as many reviews as ER Sawyer. When I called it was 30 minutes before they open and I called anyways, someone picked up the phone and spoke with me about what was going on with my ring. Not only was she polite but she told me to come on in before they even opened. I came in and was impressed at the service before I even got there. Hey took my ring and put it under a magnifying glass with a large digital screen so I could see what it was that they were talking about. I didn’t have to wonder or think that they were pulling my leg on anything because I could see it. She showed me what was wrong and what they were going to do to fix it and how I can better take care of it. Since I was there and I wear all my jewelry all the time I had some loose clasps on my other jewelry. I went ahead and dropped them off as well because they have three jewelers on site they are able to get everything done for my ring and other stuff today. That’s great so I will have all my jewelry back for my 3 day weekend with my husband. I give them 5 stars and would refer them to anyone.
Tiffanie H. Santa Rosa, CA May 14, 2015
So happy with this place! One of my best friend’s mother, who’s lived here all her life – and she just turned 94, still sharp as a tack – recommended them to me. Morgan Griswold, with whom I worked with to evaluate whether certain items were worthy of repair, appraisals, whatever, is very savvy and cordial. Looks young, but is quite experienced in the business. I would imagine that in a rather small town, now much larger than when I went to high school here in the ’60’s, reputation is key – and that has allowed this place to survive and thrive.
Mara B. Santa Rosa, CA April 22, 2017
I worked with Starla from beginning to end and was blown away by the stellar customer service. I didn’t really know what I was looking for and after chatting with her decided to go custom and make something totally my own! It was lovely looking at all of the beautiful shiny on display while we worked with ideas. My budget wasn’t huge at all but Starla was super helpful with suggestions and ways to make my ring everything I hoped. I will look forward to working with this jeweler again! Thank you so much.
Heather L. Santa Rosa, CA November 12, 2016
My husband bought me the most beautiful vintage ring I have ever seen for Christmas this year. My son also bought his girlfriend a gorgeous promise ring at the same time. 2 lucky girls :). My husband was very impressed with service, selection and loved shopping here. We love our rings and they have made a customer for life.
M B. Cotati, CA March 13, 2015
I’ve been searching for 20 years to turn my parents wedding rings into one ring for me...Leslie worked with me to pinpoint my vision for the final product and it turned out perfect!
K. Glover November 18, 2025
My wedding ring had become fatigued and started to come apart. Brought my ring in and talked to the lady’s at ER Sawyer where they advised me on my options to have my ring repaired. I decided to also have my ring re-sized. They were very helpful and polite and my ring was repaired very quickly. It’s hasn’t looked this good in a long time. I would highly recommend using them.
Chris S. November 18, 2025
great assistance from Alexis…really took alot of time with us and she was generous with her vast, knowledge and best of all, fun to work with. everyone in the shop was helpful and easy to work with. high quality jeweler. i will return., it’s here for sure (which I did already know because I do love the people ;)) Nate, Doug and Ame: THANK YOU so much, you made our day! It truly was magnificent and everything you did, made it!
Arlen K. Healdsburg, CA August 21, 2015

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For over 140 years, the Van Dyke Family has served the jewelry needs of Sonoma County. So when you need assistance selecting a one-of-a kind engagement ring, repairing a family heirloom, or choosing a new time piece, turn to the experienced E.R. Sawyer Jewelers team for help.

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