Reviews

I dropped off my girlfriends diamond ring to have it resized and to get an appraisal for insurance purposes. The ring and appraisal were ready by the due date. The work is excellent and the appraisal of the diamond ring’s value exceeded what I paid for it. The staff also verified the inscription on the girdle matched my GIA cert. for no charge. Will definitely return.

I had a watch restored for my husband for our 10 year anniversary, and the folks at E.R. Sawyer were great! They made sure I had the watch back in time for the big day, and that it was cleaned, working perfectly and beautifully engraved. I also had a ring sized there recently, and they did a great job.

Yay for ER Sawyer Jewelers! I’ve been trying to get my engagement ring appraised as it’s been passed down from my fiance’s great-aunt. I’ve had no luck finding a shop that would do an independent appraisal, until today! The other stores could do it if they were doing the sizing, but they couldn’t if they weren’t, as the stone is already mounted. ER Sawyer, however, *is* able to appraise it while it’s mounted, and all their people are GIA-certified. And yay for Starla there! She assured me that they have the tools and expertise to do this. She was great, very friendly and professional. She wrote a receipt for me that included a description of my ring, including a rough pre-appraisal guess-timate of the ring’s value for insurance purposes in case anything happened to it before I could get it back. Additionally, she let me know that because my ring is older, its prongs had worn down a bit and were loose. They can touch up the tips of the prongs and make sure the center stone is secure. They’re also giving my ring a complimentary polish. One more time- yay for ER Sawyer Jewelers for their great customer service and capability.

My fiance and I visited ER Sawyer to search for my engagement ring at my friend Lorelei’s recommendation. Judy worked with us to find exactly the ring styling and stone to meet our criteria – she listened to our wants and kept within our budget -my ring is beautiful and unique! We were so impressed with the professional and courteous service which Judy provided that we returned to Sawyer for both wedding bands – And again Judy assisted to find designs with which we are so pleased. When I had to get my engagement ring resized Judy assisted me to determine the correct sizing and even got the ring completed ahead of estimate. I returned to Judy for accessory pieces to complement my bridal dress. Judy introduced  me to the freshwater pearl designs from Honora. I selected a set of stack bracelets which looked beautiful with my dress! Have since purchased from Judy two Honora freshwater pearl necklaces – they pair with my stack bracelets and are a great look with any outfit. Sawyer’s is absolutely worth the drive from Castro Valley…we love the personal service which Judy provides and appreciate our time in wine country!

I needed to get my great grandmother’s engagement ring sized to fit me. I should preface this by saying that I was incredibly nervous for anyone to mess with this ring because of how old it is and how important it is to me. I saw glowing reviews for ER Sawyer so called and the woman on the phone said they could have it back to me before Christmas (a three day turnaround) and that depending on the ring, it would cost $60-80. I showed up on Wednesday morning and Richie helped me- he was so nice and helpful- quoted me within the cost I was told over the phone and he also showed me my ring up close and talked about its qualities. They said my ring would be ready by 12pm on Christmas Eve and the call came a day early! I went by and the ring was still a little big (thanks, mom, for the honey fingers) and the owner came over and looked at it with us. He said they would have it ready by that night or the next day which was fine since I wasn’t expecting it till then anyway. My ring was ready the next morning. Merry Christmas to me because not only did it fit perfect but they “shanked” it for me because it had been wearing down under the finger. They had mentioned I may want to do that but it would be a little pricey. They just did it because I had to come back and they wanted the job done perfectly. This shop went above and beyond my expectations for sure and they were all incredibly kind. My fiancé will need his sized too and we are definitely going back.

Sawyers is the best! I will not go to another jeweler. Leslie was perfect. She is very knowledgeable and took as much time as I needed to help educate me on all things related to the ring selection process. The end result was a ring that my fiancé loves. The experience has made me a lifetime loyal customer.

I worked with Starla from beginning to end and was blown away by the stellar customer service. I didn’t really know what I was looking for and after chatting with her decided to go custom and make something totally my own! It was lovely looking at all of the beautiful shiny on display while we worked with ideas. My budget wasn’t huge at all but Starla was super helpful with suggestions and ways to make my ring everything I hoped. I will look forward to working with this jeweler again! Thank you so much.

This place lives up to the reviews, I was very impressed. Because of my work schedule I didn’t have much time to shop for my wife’s birthday, and I wanted to get her a locket engraved with a B and a picture of our son inside. I fully expected not to get it in time for her birthday, due to my lack of planning. I believe I worked with Alfredo, although I am terrible with names, and they where able to get a locket, engrave it, put the pictures in for me, help me pick out a chain, and wrap it up within one day! And it came in well under my projected budget. I was very happy with ER Sawyer, and will definitely return.

I was looking for a jeweler that would be able to size a family heirloom ring. We have been to a few places but were discouraged for one reason or another. We found ER Sawyer and received an immediate response, we brought the ring in, explained what we would like to have done and crossed our fingers. Not only were they absolutely amazing with the process but even cleaned my other engagement ring while we were waiting... just because!! The resizing was not only fast but the ring looks AMAZING! I cannot express enough my gratitude for the amazing job they did... but just the stellar customer service that is off the charts amazing! If you want EXCELLENT service and unbeatable craftsmanship... please call Leslie at ER Sawyer, she will make you feel like a celebrity!

Thank you for everything Leslie!!! You took great care of my fiance (at the time) and I when we were looking for the perfect ring. This was a very nerve-racking endeavor at first and I appreciate how you made us comfortable and answered all of our questions.