Reviews

My fiance had my engagement ring set here and they did an amazing job! I have gone in a few times since to have my ring sized and to look at wedding bands. Both times Leslie has been incredibly nice and helpful. I can often be indecisive and she was patient and happy to help me make a decision. When I took my ring in to have it sized, I dropped it off at 11 and they called at 2 to tell me it was done. I was impressed with the speed and quality of work they did. It was spectacular. They have a new client for life.

Leslie and the team at ER Sawyer go above and beyond in all aspects of customer service and experience. My husband selected a family heirloom ring to propose, but it needed a new diamond and some serious cleaning/restoring. He took it to ER Sawyer and they made it look like a brand new ring – the before and after photos they have on file are jaw dropping (I love that they could show me a before pic, once I had it on my finger). Unfortunately, my ring size wasn’t known and it was made a few sizes too big, so I went in a few times to get it sized back down. Since the filigree on my ring is so small and detailed, Leslie took the time to show me under the microscope all of it’s beauty and rarity. Being a platinum antique ring, they ensured me that their goldsmith would use advanced laser technology and explained the techniques, so I wouldn’t worry so much about damaging the ring. Both Leslie and Morgan were very helpful during this process. When it came time to pick out a wedding band for my husband and myself, Leslie spent time with each of us to find out what we wanted, show us examples to try on and answered all of our questions. We never felt rushed. Leslie also made herself available via email for me to schedule drop-in times and order details. Payments were super easy and accommodating and included cleanings for my ring have always been quick and wonderful. My husband loves wearing his new wedding band and I love my combo of my engagement ring with the new custom made wedding band. We are so grateful and pleased with our experiences here at ER Sawyer!

I saw that they could do engravings so I was interested. After some debate on what i wanted to do, i decided to take a watch. It was done within a week before i turned it over and the engraving was perfect! Plus Starla was very helpful and ensured me that the watch would be taken care of. No doubt when i finally picked up the watch it was perfect. It was so perfect i wish i had bought it for me instead. Haha. THANK YOU ER SAWYER JEWELERS & STAFF

Yay for ER Sawyer Jewelers! I’ve been trying to get my engagement ring appraised as it’s been passed down from my fiance’s great-aunt. I’ve had no luck finding a shop that would do an independent appraisal, until today! The other stores could do it if they were doing the sizing, but they couldn’t if they weren’t, as the stone is already mounted. ER Sawyer, however, *is* able to appraise it while it’s mounted, and all their people are GIA-certified. And yay for Starla there! She assured me that they have the tools and expertise to do this. She was great, very friendly and professional. She wrote a receipt for me that included a description of my ring, including a rough pre-appraisal guess-timate of the ring’s value for insurance purposes in case anything happened to it before I could get it back. Additionally, she let me know that because my ring is older, its prongs had worn down a bit and were loose. They can touch up the tips of the prongs and make sure the center stone is secure. They’re also giving my ring a complimentary polish. One more time- yay for ER Sawyer Jewelers for their great customer service and capability.

Almost went with an online company but, the customer service and overall experience here was amazing. Had a custom ring made for my girlfriend, now fiancée, and she loves it. Better than she was expecting me to do I think Would definitely recommend, ask for Morgan.

Fantastic service and knowledgeable team! I had to get my ring sized down (2 whole sizes wowza) and i needed it the SAME day! They came through, and provided great service along the way! I highly recommend this team and store!

The Valley Fire in Lake County on September 12th, 2015 was an awful experience for so many people including my family. We thought we’d lost everything. The day we sifted our home we found my grandmothers wedding ring, inside a ring box that was inside another box. More than likely the only reason is survived. It looked like it had been to hell and back. I had no reason to believe it would ever been worn again until Doug and his amazing team took charge. I will post a photo of before and after. The photo will speak volumes. Thank you E.R Sawyer Jewelers for being THE place to take my grandmother ring. You are my jewelry from now on.

I've been enjoying ER Sawyer many years for new purchases, redesigning, resizing, new designs for family heirlooms, appraisals, fixes& cleaning. Their service has always been excellent. They are very helpful and knowledgeable.

We worked with Leslie at ER Sawyer for our engagement/wedding rings. Leslie helped my husband design the most beautiful custom engagement ring, better than anything I could have imagined. And then for his gold wedding band she showed me different options and helped work with my budget. We are both so happy with our experience at ER Sawyer and highly recommend working with Leslie!

I worked with Starla from beginning to end and was blown away by the stellar customer service. I didn’t really know what I was looking for and after chatting with her decided to go custom and make something totally my own! It was lovely looking at all of the beautiful shiny on display while we worked with ideas. My budget wasn’t huge at all but Starla was super helpful with suggestions and ways to make my ring everything I hoped. I will look forward to working with this jeweler again! Thank you so much.