Reviews

My wedding ring had become fatigued and started to come apart. Brought my ring in and talked to the lady’s at ER Sawyer where they advised me on my options to have my ring repaired. I decided to also have my ring re-sized. They were very helpful and polite and my ring was repaired very quickly. It’s hasn’t looked this good in a long time. I would highly recommend using them.

Leslie and the team at ER Sawyer go above and beyond in all aspects of customer service and experience. My husband selected a family heirloom ring to propose, but it needed a new diamond and some serious cleaning/restoring. He took it to ER Sawyer and they made it look like a brand new ring – the before and after photos they have on file are jaw dropping (I love that they could show me a before pic, once I had it on my finger). Unfortunately, my ring size wasn’t known and it was made a few sizes too big, so I went in a few times to get it sized back down. Since the filigree on my ring is so small and detailed, Leslie took the time to show me under the microscope all of it’s beauty and rarity. Being a platinum antique ring, they ensured me that their goldsmith would use advanced laser technology and explained the techniques, so I wouldn’t worry so much about damaging the ring. Both Leslie and Morgan were very helpful during this process. When it came time to pick out a wedding band for my husband and myself, Leslie spent time with each of us to find out what we wanted, show us examples to try on and answered all of our questions. We never felt rushed. Leslie also made herself available via email for me to schedule drop-in times and order details. Payments were super easy and accommodating and included cleanings for my ring have always been quick and wonderful. My husband loves wearing his new wedding band and I love my combo of my engagement ring with the new custom made wedding band. We are so grateful and pleased with our experiences here at ER Sawyer!

My wedding ring needed to be resized. I did some research and found ER Sawyer is the only jeweler in town that is part of the American Gem Society. My husband and I didn’t feel comfortable to leave it with just ANY jeweler (especially since my husband put in quite a bit of money for it). It gave me confidence that I was giving my ring to a jeweler that adheres to an ethical standard and that I know they will do the work right. Judy was very helpful. After she measured current ring size and put in the work order, she took the time to answer all my questions and show me some pieces they offer. It also gave me a chance to get to know and see for myself why the other yelpers gave this place positive reviews. I had a pleasant experience just to even browse around this store and not feel pushed to buy. I received the ring about a week and a half later. The ring fits beautifully and looks perfect! I’m happy I can start wearing it again. I would definitely come here again in the future. (Maybe I’ll convince my husband to get my engagement ring re-set here for our wedding anniversary… wink wink).

They tell you what they will do with your jewelry repairs and then they just do it. this is a rarity in the jewelry biz as i’ve been burned before.  not these guys.  they can be trusted.

My mother gave me a pair of earrings worn by her when she came from Greece to the United States in 1949 to marry my father. I don’t know how long she wore the earrings before that but I am guessing a long time. I have had them for over 50 years myself but they were broken and worn. They have tremendous sentimental value to me. I brought them to Leslie at E.R. Sawyer Jewelers. She immediately understood how important the earrings are to me especially because I want to pass them down to my granddaughter someday. Leslie did a fantastic job on the earrings. They turned out perfect and I am so thankful to her. She is so personable and caring. I highly recommend E.R. Sawyer Jewelers!

I recently got married and I had my wedding band custom made here. Morgan helped me through every step of the way. Very easy and quick process. Morgan is Professional and very quick at answering my questions. Very pleased with the way my wedding band came out. The diamonds are so sparkly. I would definitely recommend ER Sawyers for any jewelry needs.

The Valley Fire in Lake County on September 12th, 2015 was an awful experience for so many people including my family. We thought we’d lost everything. The day we sifted our home we found my grandmothers wedding ring, inside a ring box that was inside another box. More than likely the only reason is survived. It looked like it had been to hell and back. I had no reason to believe it would ever been worn again until Doug and his amazing team took charge. I will post a photo of before and after. The photo will speak volumes. Thank you E.R Sawyer Jewelers for being THE place to take my grandmother ring. You are my jewelry from now on.

Yay for ER Sawyer Jewelers! I’ve been trying to get my engagement ring appraised as it’s been passed down from my fiance’s great-aunt. I’ve had no luck finding a shop that would do an independent appraisal, until today! The other stores could do it if they were doing the sizing, but they couldn’t if they weren’t, as the stone is already mounted. ER Sawyer, however, *is* able to appraise it while it’s mounted, and all their people are GIA-certified. And yay for Starla there! She assured me that they have the tools and expertise to do this. She was great, very friendly and professional. She wrote a receipt for me that included a description of my ring, including a rough pre-appraisal guess-timate of the ring’s value for insurance purposes in case anything happened to it before I could get it back. Additionally, she let me know that because my ring is older, its prongs had worn down a bit and were loose. They can touch up the tips of the prongs and make sure the center stone is secure. They’re also giving my ring a complimentary polish. One more time- yay for ER Sawyer Jewelers for their great customer service and capability.

Starla was amazing! She helped my fiance and I pick out rings, and got them to us way before our ceremony! Highly recommend this company. Her attention to detail is great, and the follow through on the promises is beyond amazing! I will definitely send people here, and will come back in the future.

Almost went with an online company but, the customer service and overall experience here was amazing. Had a custom ring made for my girlfriend, now fiancée, and she loves it. Better than she was expecting me to do I think Would definitely recommend, ask for Morgan.