Reviews

Leslie and the team at ER Sawyer go above and beyond in all aspects of customer service and experience. My husband selected a family heirloom ring to propose, but it needed a new diamond and some serious cleaning/restoring. He took it to ER Sawyer and they made it look like a brand new ring – the before and after photos they have on file are jaw dropping (I love that they could show me a before pic, once I had it on my finger). Unfortunately, my ring size wasn’t known and it was made a few sizes too big, so I went in a few times to get it sized back down. Since the filigree on my ring is so small and detailed, Leslie took the time to show me under the microscope all of it’s beauty and rarity. Being a platinum antique ring, they ensured me that their goldsmith would use advanced laser technology and explained the techniques, so I wouldn’t worry so much about damaging the ring. Both Leslie and Morgan were very helpful during this process. When it came time to pick out a wedding band for my husband and myself, Leslie spent time with each of us to find out what we wanted, show us examples to try on and answered all of our questions. We never felt rushed. Leslie also made herself available via email for me to schedule drop-in times and order details. Payments were super easy and accommodating and included cleanings for my ring have always been quick and wonderful. My husband loves wearing his new wedding band and I love my combo of my engagement ring with the new custom made wedding band. We are so grateful and pleased with our experiences here at ER Sawyer!

My fiance and I visited ER Sawyer to search for my engagement ring at my friend Lorelei’s recommendation. Judy worked with us to find exactly the ring styling and stone to meet our criteria – she listened to our wants and kept within our budget -my ring is beautiful and unique! We were so impressed with the professional and courteous service which Judy provided that we returned to Sawyer for both wedding bands – And again Judy assisted to find designs with which we are so pleased. When I had to get my engagement ring resized Judy assisted me to determine the correct sizing and even got the ring completed ahead of estimate. I returned to Judy for accessory pieces to complement my bridal dress. Judy introduced  me to the freshwater pearl designs from Honora. I selected a set of stack bracelets which looked beautiful with my dress! Have since purchased from Judy two Honora freshwater pearl necklaces – they pair with my stack bracelets and are a great look with any outfit. Sawyer’s is absolutely worth the drive from Castro Valley…we love the personal service which Judy provides and appreciate our time in wine country!

My wedding ring had become fatigued and started to come apart. Brought my ring in and talked to the lady’s at ER Sawyer where they advised me on my options to have my ring repaired. I decided to also have my ring re-sized. They were very helpful and polite and my ring was repaired very quickly. It’s hasn’t looked this good in a long time. I would highly recommend using them.

My mother gave me a pair of earrings worn by her when she came from Greece to the United States in 1949 to marry my father. I don’t know how long she wore the earrings before that but I am guessing a long time. I have had them for over 50 years myself but they were broken and worn. They have tremendous sentimental value to me. I brought them to Leslie at E.R. Sawyer Jewelers. She immediately understood how important the earrings are to me especially because I want to pass them down to my granddaughter someday. Leslie did a fantastic job on the earrings. They turned out perfect and I am so thankful to her. She is so personable and caring. I highly recommend E.R. Sawyer Jewelers!

Almost went with an online company but, the customer service and overall experience here was amazing. Had a custom ring made for my girlfriend, now fiancée, and she loves it. Better than she was expecting me to do I think Would definitely recommend, ask for Morgan.

I’ve been searching for 20 years to turn my parents wedding rings into one ring for me...Leslie worked with me to pinpoint my vision for the final product and it turned out perfect!

So 2 days before I was supposed to leave for Maui I decided to clean my engagement and wedding bands and some other jewelry before we left. Unfortunately after cleaning them in a ultrasonic I noticed that one of the smaller diamonds on the side of the ring had dislodged! I called up E.R. Sawyer Jewelers and asked if they would be able to reset the diamond before my trip. Initially the girl I had spoken with said they were about a week out for projects but she said she would ask the goldsmith. He was not only able to do it the same day but had it done in a couple of hours! My ring looks amazing and brand new! They even steam cleaned my wedding band while I waited to pick up the engagement ring! I highly recommend them, their staff is courteous and professional and they are super accommodating!

great assistance from Alexis…really took alot of time with us and she was generous with her vast, knowledge and best of all, fun to work with. everyone in the shop was helpful and easy to work with. high quality jeweler. i will return., it’s here for sure (which I did already know because I do love the people ;)) Nate, Doug and Ame: THANK YOU so much, you made our day! It truly was magnificent and everything you did, made it!

My fiance had my engagement ring set here and they did an amazing job! I have gone in a few times since to have my ring sized and to look at wedding bands. Both times Leslie has been incredibly nice and helpful. I can often be indecisive and she was patient and happy to help me make a decision. When I took my ring in to have it sized, I dropped it off at 11 and they called at 2 to tell me it was done. I was impressed with the speed and quality of work they did. It was spectacular. They have a new client for life.

Doug and his team are TOP NOTCH Jewelry professionals. I was looking for the best for my future Fiance and discovered just that, Hearts on Fire and ER Sawyer Jewelers. Hearts on Fire states that is the worlds most perfectly cut diamond. You would expect the Jeweler who carries such a high end diamond to be equally matched….And I am happy to say that, Wow! What a team of professionals. Every person on staff greets you with a smile and great customer service. Thanks ER Sawyer Jewelers, you made me look like a Rock Star to my Fiance. (Get it, Rock star!)