Reviews

Starla was amazing! She helped my fiance and I pick out rings, and got them to us way before our ceremony! Highly recommend this company. Her attention to detail is great, and the follow through on the promises is beyond amazing! I will definitely send people here, and will come back in the future.

The Valley Fire in Lake County on September 12th, 2015 was an awful experience for so many people including my family. We thought we’d lost everything. The day we sifted our home we found my grandmothers wedding ring, inside a ring box that was inside another box. More than likely the only reason is survived. It looked like it had been to hell and back. I had no reason to believe it would ever been worn again until Doug and his amazing team took charge. I will post a photo of before and after. The photo will speak volumes. Thank you E.R Sawyer Jewelers for being THE place to take my grandmother ring. You are my jewelry from now on.

This place is awesome. Superior customer service!!!!!! Check it out, I had a very very tiny electrical circuit board for my business that needed to be reinserted back into a hinge. It could only be accessed and repaired with watchmaker tools and optics. So I searched the internet for a Santa Rosa jeweler who would help me. Most calls turned up nothing because people said they would only work on jewelry. But ER Sawyer was more than eager to take a crack at it. I brought in the electronics and they jumped right into it like old pros. “Ah ha, here’s the problem right here.” The let me look through the jeweler’s loop to see how they were going to fix it. Then, they solved it and I was on my way. They were SOOOOOOO nice and welcoming and I was delighted to have the repair done. I would recommend them to anyone. Oh, and they charged me a super affordable price that I was more than happy with. Go there and be happy!

If you want quality, service and an amazing experience when shopping for Jewerly, this is the place to go. The staff is amazing, and can work with just about any budget. They are creative, and really listen to the needs of the customer, and aren’t just there to sell you a piece of metal. I have bought many pieces from there, as well as used them for service and have never had a bad experience. I will treasure every piece of jewerly I own from them for a life time.

great assistance from Alexis…really took alot of time with us and she was generous with her vast, knowledge and best of all, fun to work with. everyone in the shop was helpful and easy to work with. high quality jeweler. i will return., it’s here for sure (which I did already know because I do love the people ;)) Nate, Doug and Ame: THANK YOU so much, you made our day! It truly was magnificent and everything you did, made it!

My husband bought me the most beautiful vintage ring I have ever seen for Christmas this year. My son also bought his girlfriend a gorgeous promise ring at the same time. 2 lucky girls :). My husband was very impressed with service, selection and loved shopping here. We love our rings and they have made a customer for life.

Thank you for everything Leslie!!! You took great care of my fiance (at the time) and I when we were looking for the perfect ring. This was a very nerve-racking endeavor at first and I appreciate how you made us comfortable and answered all of our questions.

So happy with this place! One of my best friend’s mother, who’s lived here all her life – and she just turned 94, still sharp as a tack – recommended them to me. Morgan Griswold, with whom I worked with to evaluate whether certain items were worthy of repair, appraisals, whatever, is very savvy and cordial. Looks young, but is quite experienced in the business. I would imagine that in a rather small town, now much larger than when I went to high school here in the ’60’s, reputation is key – and that has allowed this place to survive and thrive.

Classy, Personal and Efficient are all words that describe ER Sawyer Jewelers. My mother-in-law recommended this local shop to my sweet husband for my engagement ring. My husband told me that Leslie worked so well with them. She helped them find the perfect ring to match with the grandmother’s ring that I was also getting. Leslie even texted my husband in the winter months to make sure that the ring was still fitting. I love the thoughtfulness and personal touch of this kind deed. When I took my rings in to get cleaned and soldered before the wedding, Leslie was so sweet and helpful. You can tell that she enjoys her job and getting to know her customers. When I picked up my ring after it was soldered together, she mentioned that she wanted to see wedding pictures next time that I was in. So almost 1 year later, I went to get our rings cleaned for our 1 year anniversary and I brought my wedding album to show her. She happily stopped her work to sit with me and to genuinely enjoy the album. I am grateful that my husband chose my ring from this shop. P.S. (If you do go in and Leslie is helping someone else, she might not greet you until she is done with her current customers, but that’s because she gives 100% attention and love to the customers that she is working with in that moment). I am thankful for her great customer service.

Leslie and the team at ER Sawyer go above and beyond in all aspects of customer service and experience. My husband selected a family heirloom ring to propose, but it needed a new diamond and some serious cleaning/restoring. He took it to ER Sawyer and they made it look like a brand new ring – the before and after photos they have on file are jaw dropping (I love that they could show me a before pic, once I had it on my finger). Unfortunately, my ring size wasn’t known and it was made a few sizes too big, so I went in a few times to get it sized back down. Since the filigree on my ring is so small and detailed, Leslie took the time to show me under the microscope all of it’s beauty and rarity. Being a platinum antique ring, they ensured me that their goldsmith would use advanced laser technology and explained the techniques, so I wouldn’t worry so much about damaging the ring. Both Leslie and Morgan were very helpful during this process. When it came time to pick out a wedding band for my husband and myself, Leslie spent time with each of us to find out what we wanted, show us examples to try on and answered all of our questions. We never felt rushed. Leslie also made herself available via email for me to schedule drop-in times and order details. Payments were super easy and accommodating and included cleanings for my ring have always been quick and wonderful. My husband loves wearing his new wedding band and I love my combo of my engagement ring with the new custom made wedding band. We are so grateful and pleased with our experiences here at ER Sawyer!