Reviews

Customer Testimonials

Such a nice, tidy store tucked away in 4th Street–a pleasant surprise. I recently visited this shop to have a gold signet ring engraved–or should I say re-engraved. I was assisted by Morgan, a quite knowledgeable young lady who helped me with font selection and gave me valuable advice about what I could expect re machine engraving vs. hand-engraving. She and Leslie did an excellent job for me and were communicative, cheerful and enthusiastic. These are the kinds of things that will keep me coming back in the future.
Larry Gilbert P. Petaluma, CA December 18, 2015
If I could give E.R. Sawyer infinite stars, I would! My fiance and I came here to pick out my engagement ring a while back and we could not be happier with the ring. I am a picky girl and the owners were so patient with me. When it came time to pick out the diamonds, I left the store. But they worked with my fiance to pick out the right diamonds and I could not be happier with my ring. The added bonus is that they carry Hearts on Fire diamonds and they are absolutely worth it. I can go for weeks without cleaning my ring and my Hearts on Fire diamonds still give a lot of sparkle. I will always go to E.R Sawyer for all of my jewelry needs!
Jane Quynh H. Burlingame, CA October 20, 2011
I worked with Starla from beginning to end and was blown away by the stellar customer service. I didn’t really know what I was looking for and after chatting with her decided to go custom and make something totally my own! It was lovely looking at all of the beautiful shiny on display while we worked with ideas. My budget wasn’t huge at all but Starla was super helpful with suggestions and ways to make my ring everything I hoped. I will look forward to working with this jeweler again! Thank you so much.
Heather L. Santa Rosa, CA November 12, 2016
It’s great to see an old school business doing well. We wanted a mokume gane ring to match mine from many years ago. As it turned out, he is the only distributor in the area, after picking it up from where I got my ring. The work is beautiful, the owner is friendly and straightforward.
Dorothy F. Santa Rosa, CA March 27, 2017
I came in at the last minute to see if I could get our wedding rings cleaned and polished before our ceremony (in 2 days!) and Leslie was so helpful and put a rush on our rings (no extra charge!) and when I saw them the day of the wedding, they were SO BEAUTIFUL. They all looked better than I remember when we first got them! Absolutely will come back here for any ring or jewelry services. Thank you Leslie!
Rachelle P. San Francisco, CA July 27, 2017
Almost went with an online company but, the customer service and overall experience here was amazing. Had a custom ring made for my girlfriend, now fiancée, and she loves it. Better than she was expecting me to do I think Would definitely recommend, ask for Morgan.
Holland L. Hidden Valley Lake, CA July 27, 2017
I had a watch restored for my husband for our 10 year anniversary, and the folks at E.R. Sawyer were great! They made sure I had the watch back in time for the big day, and that it was cleaned, working perfectly and beautifully engraved. I also had a ring sized there recently, and they did a great job.
Tina C. Petaluma, CA October 25, 2011
I can’t say enough good things about this business. Right after DOMA’s repeal, my partner and I put it into high gear to put together a wedding. We did not have a lot of money to spend on rings and were worried we would not find anything. We even considered just going to a stand in the mall (shudder) Enter Leslie. We sheepishly walked in, and she made us feel so comfortable and she was so warm. We looked at a wide range of rings in our price range, and after much flutter, ended up picking the same design. They were custom made and could not be more beautiful. Never once did we feel pressured to spend beyond our range. Leslie, you made this potentially anxiety provoking situation something exciting, fun and sacred. This is what good business is.
Matt C. Rohnert Park, CA September 21, 2013
Yay for ER Sawyer Jewelers! I’ve been trying to get my engagement ring appraised as it’s been passed down from my fiance’s great-aunt. I’ve had no luck finding a shop that would do an independent appraisal, until today! The other stores could do it if they were doing the sizing, but they couldn’t if they weren’t, as the stone is already mounted. ER Sawyer, however, *is* able to appraise it while it’s mounted, and all their people are GIA-certified. And yay for Starla there! She assured me that they have the tools and expertise to do this. She was great, very friendly and professional. She wrote a receipt for me that included a description of my ring, including a rough pre-appraisal guess-timate of the ring’s value for insurance purposes in case anything happened to it before I could get it back. Additionally, she let me know that because my ring is older, its prongs had worn down a bit and were loose. They can touch up the tips of the prongs and make sure the center stone is secure. They’re also giving my ring a complimentary polish. One more time- yay for ER Sawyer Jewelers for their great customer service and capability.
Ann M. San Francisco, CA March 16, 2010
Hometown business since the 1870’s. Top notch customer service. Selection of jewelry is not big city tremendous. And the styles tend towards middle of the road. There’s no big inventory of cutting edge wacky ultra-modern designs here. What they carry is good quality at fair prices. Bambie, the spouse, purchased a $1000 ring that she wore for just 24 hours when she decided that it was not comfortable. We returned, explained the discontent and our money was promptly refunded. There was nothing else in the display cases of similar style that called out. The search for a topaz & diamond ring continues. Highly recommended on the strength of the wonderful employees.
Tom S. Kenwood, CA July 30, 2016

Get in Touch

For over 145 years, the Van Dyke Family has served the jewelry needs of Sonoma County. So when you need assistance selecting a one-of-a kind engagement ring, repairing a family heirloom, or choosing a new time piece, turn to the experienced E.R. Sawyer Jewelers team for help.

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