Reviews

My wedding ring needed to be resized. I did some research and found ER Sawyer is the only jeweler in town that is part of the American Gem Society. My husband and I didn’t feel comfortable to leave it with just ANY jeweler (especially since my husband put in quite a bit of money for it). It gave me confidence that I was giving my ring to a jeweler that adheres to an ethical standard and that I know they will do the work right. Judy was very helpful. After she measured current ring size and put in the work order, she took the time to answer all my questions and show me some pieces they offer. It also gave me a chance to get to know and see for myself why the other yelpers gave this place positive reviews. I had a pleasant experience just to even browse around this store and not feel pushed to buy. I received the ring about a week and a half later. The ring fits beautifully and looks perfect! I’m happy I can start wearing it again. I would definitely come here again in the future. (Maybe I’ll convince my husband to get my engagement ring re-set here for our wedding anniversary… wink wink).

My fiance and I visited ER Sawyer to search for my engagement ring at my friend Lorelei’s recommendation. Judy worked with us to find exactly the ring styling and stone to meet our criteria – she listened to our wants and kept within our budget -my ring is beautiful and unique! We were so impressed with the professional and courteous service which Judy provided that we returned to Sawyer for both wedding bands – And again Judy assisted to find designs with which we are so pleased. When I had to get my engagement ring resized Judy assisted me to determine the correct sizing and even got the ring completed ahead of estimate. I returned to Judy for accessory pieces to complement my bridal dress. Judy introduced  me to the freshwater pearl designs from Honora. I selected a set of stack bracelets which looked beautiful with my dress! Have since purchased from Judy two Honora freshwater pearl necklaces – they pair with my stack bracelets and are a great look with any outfit. Sawyer’s is absolutely worth the drive from Castro Valley…we love the personal service which Judy provides and appreciate our time in wine country!

This place is awesome. Superior customer service!!!!!! Check it out, I had a very very tiny electrical circuit board for my business that needed to be reinserted back into a hinge. It could only be accessed and repaired with watchmaker tools and optics. So I searched the internet for a Santa Rosa jeweler who would help me. Most calls turned up nothing because people said they would only work on jewelry. But ER Sawyer was more than eager to take a crack at it. I brought in the electronics and they jumped right into it like old pros. “Ah ha, here’s the problem right here.” The let me look through the jeweler’s loop to see how they were going to fix it. Then, they solved it and I was on my way. They were SOOOOOOO nice and welcoming and I was delighted to have the repair done. I would recommend them to anyone. Oh, and they charged me a super affordable price that I was more than happy with. Go there and be happy!

The Valley Fire in Lake County on September 12th, 2015 was an awful experience for so many people including my family. We thought we’d lost everything. The day we sifted our home we found my grandmothers wedding ring, inside a ring box that was inside another box. More than likely the only reason is survived. It looked like it had been to hell and back. I had no reason to believe it would ever been worn again until Doug and his amazing team took charge. I will post a photo of before and after. The photo will speak volumes. Thank you E.R Sawyer Jewelers for being THE place to take my grandmother ring. You are my jewelry from now on.

Went in for some earrings for the lady for her birthday. Staff was first class, made some very helpful suggestions and gave me a huge range of options. Got a great diamond set of earrings at a good price. Very good at what they do.

I dropped off my girlfriends diamond ring to have it resized and to get an appraisal for insurance purposes. The ring and appraisal were ready by the due date. The work is excellent and the appraisal of the diamond ring’s value exceeded what I paid for it. The staff also verified the inscription on the girdle matched my GIA cert. for no charge. Will definitely return.

I worked with Starla from beginning to end and was blown away by the stellar customer service. I didn’t really know what I was looking for and after chatting with her decided to go custom and make something totally my own! It was lovely looking at all of the beautiful shiny on display while we worked with ideas. My budget wasn’t huge at all but Starla was super helpful with suggestions and ways to make my ring everything I hoped. I will look forward to working with this jeweler again! Thank you so much.

E.R. Sawyers is the BEST!!! My love and I had our rings done for our wedding (and my engagement ring) there. Doing and Ame are fantastic! Nate, he is a real gem Our special day was a Christmas dinner surprise and the team did everything in their power to help us keep the secret! The expedited our rings, spent countless hours on prep AND Ame even dressed me up in beautiful earrings, a bracket and a right hand ring to wear for the big day! Talk about feeling like a superstar. When we went in today to thank them for ALL of their hard work and letting us barrow the jewels (and trusting us with them!! There’s not many places that would do that, ever. That’s family owned!) they were just as happy for us as we were to be married! If I needed any swaying at all for a place I’d buy my Jewelry

They tell you what they will do with your jewelry repairs and then they just do it. this is a rarity in the jewelry biz as i’ve been burned before.  not these guys.  they can be trusted.

I've been enjoying ER Sawyer many years for new purchases, redesigning, resizing, new designs for family heirlooms, appraisals, fixes& cleaning. Their service has always been excellent. They are very helpful and knowledgeable.